Community Code of Conduct
Our commitment
The SailPoint Community is dedicated to providing a welcoming, inclusive, and harassment-free experience for everyone. We are committed to fostering an environment where questions are met with helpful responses, knowledge is shared openly, diverse perspectives are respected, and technical excellence is celebrated — regardless of age, disability, ethnicity, gender identity, level of experience, nationality, race, religion, or sexual orientation.
By participating, you agree to uphold the standards in this document.
Scope
This Code of Conduct applies to all members of the SailPoint Developer Community, including:
- Community members
- Ambassadors and Expert Ambassadors
- SailPoint employees participating in community discussions
- Partner representatives
- Any person posting content in community forums including chat
Expected behavior
Respectful
- Treat everyone with courtesy and professionalism
- Assume good intent and disagree constructively
- Use welcoming, inclusive language
Helpful
- Share knowledge generously and guide newcomers patiently
- Acknowledge when you don't know something
- Point people to relevant resources
- Give credit for others' contributions and celebrate community successes
Diligent
- Search before posting — check docs, knowledge base, and existing threads
- Provide context, version info, and what you've already tried
- Test solutions before sharing them
- Follow up when a solution works (or doesn't)
Professional
- Keep discussions on-topic
- Avoid spam, unsolicited self-promotion, or commercial solicitation
- Represent yourself and your organization honestly
Unacceptable behavior
The following are prohibited:
- Harassment, discrimination, or offensive comments of any kind
- Sexual attention, personal attacks, or threats
- Doxxing or publishing private information without consent
- Spam, flooding, or deliberate derailment of discussions
- Plagiarism or misrepresenting others' work
- Sharing false, misleading, or unverified technical information
- Manipulating community systems
- Malicious code, phishing, or social engineering
- Content that violates laws or regulations
- Impersonating others or creating duplicate accounts
- Using "SailPoint" in your username or display name — this applies to all members, including SailPoint employees (official employees are identified by their SailPoint badge, not their username)
- Using a username or display name that impersonates a SailPoint product, team, or official account
Posting guidelines
Before posting, search existing discussions and check SailPoint documentation and the AI Usage Policy. When you do post:
Do:
- Write a clear, specific title that describes the actual problem
- Include product name, version, what you've tried, and relevant error messages
- Format code using markdown code blocks and remove any sensitive data
- Post in the correct category with helpful tags
Don't:
- Share credentials, API keys, customer data, or PII
- Post entire customer implementations or NDA-covered configurations
- Request that others do your work for free
- Post off-topic, political, religious, or inflammatory content
- Advertise or promote services outside of designated categories
Respectful disagreement
Technical discussions often involve differing opinions — that's healthy. Focus on ideas, not people. Explain your reasoning, acknowledge valid points, and be willing to be convinced. Avoid dismissive language ("just Google it"), personal attacks, or continuing to argue after an impasse.
Community roles
| Role | Description |
|---|---|
| Member | All registered community participants. Can ask questions, provide answers, and engage in discussions. |
| Ambassador | Recognized contributors who consistently provide high-quality assistance. Subject to the Ambassador Code of Conduct. |
| Expert Ambassador | Top-tier contributors with proven deep expertise. Additional privileges and responsibilities per the Ambassador Code of Conduct. |
| SailPoint Employee | Identified by SailPoint badge. Moderate discussions, provide official guidance, and escalate issues internally. |
Reporting violations
| Type | How to report |
|---|---|
| General violations | Use the "Report" flag on any post — moderators review within 2 business days |
| Private concerns | Email developer-relations@sailpoint.com or message @developer_relations_team on the forum |
| Moderator issues | Escalation email TBD |
Reports are kept confidential. Retaliation against reporters is prohibited. Reporters receive confirmation their report was received.
Enforcement
We believe in education first, but repeat violations will result in escalating consequences.
1st violation — Reminder
- Friendly reminder via private message
- Post edited or hidden with explanation
- No formal warning on record
2nd violation — Warning
- Official warning sent
- Formal acknowledgment of Community Code of Conduct required
3rd violation — Ban
- Permanent posting ban
- Account converted to read-only
- Removal from Ambassador program if applicable
Some behaviors result in an immediate permanent ban, regardless of prior history:
- Harassment, hate speech, or targeted abuse
- Doxxing or sharing another person's private information
- Posting malicious code or security exploits
- Coordinated manipulation, fraud, or sock-puppet accounts
- Illegal activity
Appeals & reinstatement
Any enforcement action of the 2nd violation or above may be appealed within 14 days. Email community-appeals@sailpoint.com with your perspective and any relevant context. DevRel leadership reviews within 5 business days — one appeal per incident, decision is final.
Temporary bans are automatically lifted after the suspension period. Permanent bans may be petitioned for reconsideration after 1 year with demonstrated reform.
Questions & updates
Questions: Post in the Community Feedback category on the forum.
Updates: This policy is reviewed annually. Changes are communicated via community announcements.
Thank you for being part of the SailPoint Community. Together, we're building the most helpful, knowledgeable, and welcoming identity governance community in the industry.